Effective Date: 2026-07-08
Legal Business Name: Xterra Health Veteran Disability Services LLC
Doing Business As: Xterra Health
Website: https://xterrahealth.com/
1. Information We Collect
We collect personal information that you voluntarily provide through our website forms, including:
- Name
- Phone number
- Email address
- Any information submitted through contact or intake forms
We may also collect limited technical information, such as IP address and browser type, for analytics and website functionality purposes.
2. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to support site functionality and analyze how visitors interact with our pages. This may include first-party cookies for basic site operation and third-party analytics tools, such as Google Analytics, to help us understand traffic and improve our services. You can control or disable cookies through your browser settings, however, doing so may affect certain features of our website.
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide requested services
- Send appointment reminders
- Send SMS notifications, including service-related updates and promotional or marketing communications
- Provide customer support
- Improve our services
4. SMS Communications & Consent
By submitting a form on our website and checking the SMS consent checkbox, you agree to receive SMS communications from Xterra Health, including both service-related and promotional or marketing messages, such as:
- Appointment confirmations and reminders
- Case status and service-related updates
- Promotional offers related to our Nexus Letter and DBQ services
- General informational content about VA disability benefits and eligibility
Message frequency varies based on user interaction. Message and data rates may apply. Reply STOP to unsubscribe at any time, no further messages will be sent. Reply HELP for assistance, or contact us at (220) 270-6090.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
We honor all opt-out requests within 24 hours.
5. Information Sharing
We do not sell, rent, or share your personal information, including SMS consent or phone numbers, with third parties or affiliates for promotional or marketing purposes.
We may share information with trusted service providers, such as SMS platforms like Twilio or CRM providers like GoHighLevel, solely for business operations and service delivery. All providers are contractually required to protect your data.
6. Healthcare Disclaimer
The information and opinions provided by Xterra Health on this website are for informational purposes only and do not create a physician-patient relationship. No medical diagnosis, advice, or treatment is rendered through this website or SMS notifications. Any professional opinion offered is based solely on the records and information provided to Xterra Health. This content is not a substitute for in-person medical evaluation.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data, including revoking SMS consent
To make a request, please contact us at (220) 270-6090, or reply STOP from any SMS.
9. Contact Us
Phone: (220) 270-6090
Email: contact@xterrahealth.com
Website: https://xterrahealth.com/
Address: 130 S Broadway Ave, Salem, OH 44460
